Keep the essentials within reach
Save your hotel address, bookings and important contacts offline. Keep a second payment method separately. A few preparations make a dead phone, lost card or transport delay easier to handle.
Get help quickly in Japan
- Police emergency: 110.
- Ambulance or fire: 119.
- Visitor assistance: 050-3816-2787. The JNTO Japan Visitor Hotline operates 24 hours a day. It provides travel and emergency assistance; use 110 or 119 when emergency services are needed.
Give your location and explain what has happened. If you cannot make the call, ask nearby staff for help. Save the Emergency Contacts page before you need it.
If something goes missing
- Phone: use another device to contact your mobile provider and follow its lost-phone instructions. Use your offline address and payment backup to get somewhere safe.
- Card: freeze or report it through your bank’s official app or saved number, then use your separate backup.
- Passport: report the loss to police and contact your embassy or consulate through its official website for replacement and travel instructions.
Illness, weather and disrupted travel
For non-emergency illness, ask your insurer’s assistance service or JNTO for help finding care. Keep your insurance details available; do not delay urgent care while sorting out paperwork.
Follow local instructions and your transport operator’s updates. Check JNTO’s official alert and travel resources before changing route. If stranded, confirm the next available service and contact your accommodation about arrival times. Keep receipts and disruption notices for any claim.
Read the insurance terms
Check medical care, activities, existing health conditions, cancellation, disruption and luggage cover. Look at the excess, exclusions, evidence needed for a claim and assistance number. Ask the insurer about anything unclear before you buy.
Protect everyday essentials
Keep valuables close in busy places, use documented storage options and confirm prices before accepting a service. For bookings, know who took the payment and whom to contact for changes.
JNTO resources checked 1 October 2026.
